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Questions?
Answered.

Everything you need to know about credits, bookings, referrals and hosting.

Credits & billing

A credit is Monochroam's single currency. Every session and space is priced in credits, so once you've topped up you can book anything without juggling separate payments.

Never. Your credits stay in your wallet until you use them — this week, next season, whenever the spotlight calls.

Unused credit packs are refundable within 14 days of purchase. Once credits are spent on a confirmed booking, our standard cancellation policy applies.

Booking sessions

Browse sessions in the app, pick your slot, and confirm with credits. You'll get instant confirmation and everything you need to show up ready.

Yes — cancel or move any booking up to 24 hours before it starts and your credits return to your wallet automatically, no questions asked.

Most sessions welcome a plus-one. Check the listing for guest limits — Pro members get free guest passes included.

Referrals

You and your friend each get 3 credits when they join with your code. Referrals are launching soon — add your email on the Free credits page to be first in line.

Hosting a space

Lofts, studios, rooftops, cycloramas, content houses, characterful apartments — if it photographs beautifully, creators want to book it.

Submit your space with a few photos and our hosting team will have you listed and bookable within 48 hours.

Payouts land weekly, straight to your bank account. No listing fees — you keep the lion's share of every booking.

Still stuck?

Our team replies within a few hours, every day.

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